| Customer Support is a service that is provided to your customers to answer questions, to carry out refunds or other routine tasks. The MPP Management Console enables your organisation to carry out these tasks from a password-enabled web-browser.
Using the MPP Role Manager you can have different users accessing different areas of the Management Console. This means your Customer Support staff only access those areas of the Management Console related to carrying out Customer Support activities.
Customer Support may be carried out via hot lines that customers can call for advice and trouble-shooting. The same service can be carried out using email as the primary method of communication. If you prefer, MPP is able to provide customer support on your behalf. |
