iShop Mobile - CRM & Marketing
Customer Ownership
The entire financial, transaction history and, of course, the
customer is 100% yours to own. MPP simply provide our technology
to clients. You have direct access through our administrators
'Management Console' to view all statistics, customers and transaction
history. This way, you can cater your digital content towards
customer trends, adapting your online business.
Users can also be pushed information through
the Management Console. For example, you can advise of new content
or product offers to a customer's email or mobile phone. Customers
need to just reply to the text or enter their 4 digit PIN within
the email to complete a purchase, creating two new sales channels.
Communicating and transacting directly with your customers has
never been easier.
Selection of Available Features
- Segment data
- Incentive functionality (such as free credits)
- Download segmented data
- Send email or SMS to segmented data
- Full Customer Support tools
- Reactivate accounts
- View orders
- Search for Customers and view customer data
- View individual customer subscriptions
- View Service Credit Spend history
- Search for Customer orders
- View SMS logs
- Complete customer records and order history
- Add Service Credits
- Refund orders
- Cancel orders
Email And SMS Engine
iShop comes with an email and SMS engine enabling you to send quick cost-effective communication to all
users, or a segmented group. Our email and SMS gateways enable promotions
and marketing to all or a targeted segment of your account holders.
Your Customers - Your Data
Your customer's data is accessible from a secure online Customer Management
system. This can be used for detailed analysis, download or to send targeted
email and SMS marketing and sales promotions.
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