Identity & CRM

Identity & Access Management Solutions

We’ll Help You Take Control of Identities and Govern Access

Single Customer View

Aggregate data in one single unified view, crafting a seamless and interchangeable browsing and shopping experience.

User Self-service

Put your customers in control, and at ease, whilst reducing call center overheads and improving efficiencies.

Drive Customer Engagement

Customer engagement is the key to winning; one of the reasons why identity data is described as ‘the new currency’.

Scale & Scalability

Build a site registration and identity management ecosystem. Gain high-performing authentication and scalability.

Registration & Authentication

Register and authenticate users easily and conveniently. Consolidate any existing identity systems and provide a unified experience, building on previous interactions and transactions. eSuite enables the complete end-user lifecycle—from registration, authentication, purchase, delivery and entitlement management, upgrade, profile maintenance, support and subscription renewal.

With business logic built into websites and APIs to request the entitlement and subscription status, we guarantee a secure solution for applications, data and web services.

Single & Social Sign-On

Gain more registered and engaged users by improving usability and security with centralized Single Sign-On and social sign-on to all your applications. Streamline user authentication by providing a Single Sign-On experience. It eliminates password requests, protects against unauthorized access to business applications and authenticates from any device.

Social Sign-On leverages identities that consumers have created with social networks such as Facebook, simplifying registration and authentication processes. It also means consumers must remember fewer passwords. With our help, you can offer consumers options for quick access to your site, while keeping the site secure and simple to use.

Customer Relationship Management (CRM)

eSuite provides full cloud identity management and CRM capabilities, designed specifically for the
media and entertainment industry. Streamline operational processes by unifying your customer data in a single, cloud platform. Centralize all customer interactions in one place, sell more online and collect payments with one centralized system. Build rich customer profiles using identity management and create more personal experiences across all channels and campaigns.

Should you prefer to integrate your existing IDM/CRM platform or cloud platform, we can seamlessly link between the consumer data in your CRM platform and the corresponding account held in eSuite using our comprehensive API library.

Data Security

eSuite mitigates risk by centralizing, processing & managing your customer data in a secure, PCI-DSS Level 1 and GDPR-compliant environment. All personally identifiable information stored within eSuite is fully encrypted in transit and at rest to ensure customer data is always protected.

Customer Self-Care

Reduce your customer support costs and use eSuite to empower customers to perform common actions. Provide customers with self-service tools to manage their own account, including their subscriptions and payments. Subscribers can update their own carts, view fulfilment status & order details, amend delivery details, manage subscription holidays and update personal information within a few clicks. eSuite's SDK provides customizable, pre-built B2B & B2C customer self-care pages for you, which improve your subscriber's experience.

Customer Care via Virtual Terminal

You can also support your Customer Service teams to carry out call center and CRM functions. Take quick and easy offline payments with our virtual terminal to create new opportunities for customer growth. Your Customer Service teams can amend account details, log additional case history, view recent orders, perform part or full refunds and updates to an order, re-send missed issues or offer goodwill gestures such as credits – all in real-time.

The customer ‘snapshot’ page also presents a breadth of information at your fingertips about any given customer, including contact history, orders, subscriptions and entitlements, chargebacks, credit spends and much more.

See how we helped
'Racing Post'

Publishers are taking note of the changes to the industry as print plateaus, with 27% of publishers planning to invest most heavily in digital memberships and paywalls in 2017. Racing Post, the UK and...

This project enables Racing Post to make that next step towards truly innovative digital service strategies. Leveraging eSuite, Racing Post can better understand who our customers are and their usage habits, have the necessary tools to increase acquisition and most importantly reduce churn.

James De Wesselow Head of Subscriptions, Racing Post

Find Out More About Identity Management & CRM