Phone Icon +1 212 901 3795

Retention & Recovery

Protect subscription revenues with predictive churn algorithms and the application of advanced customer retention services

Predict, Retain & Win-Back

Retain Custom

Minimise customer subscription churn using predictive analytics, retry rules and automatic card updating

Recover Revenues

Automated and intelligent audience recycling technology, with minimal resource investment and success-based pricing

Personalised Targeting

Retain and win-back using personalised marketing campaigns, leveraging voucher codes, discounts and offers

Churn Reports

Automated reports to provide statistics and analysis on the effectiveness of personalised marketing campaigns over a specific time period

Customer Subscription Retention

The Retention & Recovery module provides a range of configurable features that minimises customer churn and boosts existing customer revenues. This includes:

Card Expiry Date Validation - validates the expiry date for the renewal cycle on a successful subscription renewal event

Automatic Account Updating - ensures the most current card information is used during authorisation attempts, preventing involuntary churn and optimising life time value

Early Pre-Renewal Authorisation - attempts the authorisation before the renewal date, offers the option to cancel or complete transaction and provides a window of opportunity to receive new card information from the subscriber

Retry Rules - configurable multi-layered time-based retry rules, which are configurable on an individual subscription or global basis

Customer Recovery & Win-Back Initiatives

Customer recovery is a fully managed authorisation recycling function. It initiates payment retries following a transaction-specific, optimised pattern. If the transaction attempts become exhausted a win-back campaign process can provide discounts to lapsed customers. The Recovery process includes:

Intelligent Authorisation Recycling - Subscriber profiling, determining the most likely retry sequence to yield an approval, which boosts approval rates, minimises attrition and maximises revenue

Win-Back Campaigns - Automatically request the customer to update their card information or leverage voucher codes, discounts and offers to drive win-back rates

Predictive Churn & Product Packaging

eSuite employs Machine Learning techniques which aids our clients by understanding consumer behaviours to generate highly accurate reports of consumers who are most at risk of cancelling their subscription.

Machine Learning is also employed to analyse the historical data of existing customers to understand at which stage of the journey they purchased and which product/service they are most likely to purchase based on previous behaviour and profiling.

See how we helped
'Winnipeg Free Press'

The Canadian newspaper industry is moving firmly into digital, with the accessibility of online news and the rising adoption of tablets and mobile devices playing a key role. With more publishers monetizing digital content...

eSuite enables us to engage with our audience in an entirely new way. The micropayment model provides us with a more effective way of drawing in casual readers, enabling us to monetize all segments of our audience. Our readers spend more time with us each visit, they are coming back more often, read more content and are more engaged. We are confident that as we continue to be innovative and adapt our customer centric approach we will consistently see new audiences join the service

Christian Panson VP of Digital, Winnipeg Free Press

We Would Love to Hear from You...

Request a Callback