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Identity & CRM

Create deep, granular and continuously evolving consumer identity management capabilities to compete and win in the digital economy.

We’ll Help You Take Control of Identities and Govern Access

Single Customer View

Aggregate data in one single unified view, crafting a seamless and interchangeable browsing and shopping experience.

User Self-service

Put your customers in control, and at ease, whilst reducing call centre overheads and improving efficiencies.

Drive Customer Engagement

Customer engagement is the key to winning; one of the reasons why identity data is described as ‘the new currency’.

Scale & Scalability

Build a site registration and identity management ecosystem. Gain high-performing authentication and scalability.

Registration & Authentication

Register and authenticate users easily and conveniently. Consolidate any existing identity systems and provide a unified experience, building on previous interactions and transactions. eSuite enables the complete end-user lifecycle—from registration, authentication, purchase, delivery and entitlement management, upgrade, profile maintenance, support and subscription renewal.

With business logic built into websites and APIs to request the entitlement and subscription status, we guarantee a secure solution for applications, data and web services.

Single & Social Sign-on

Gain more registered and engaged users by improving usability and security with centralised single sign-on and social sign-on to all your applications. Streamline user authentication by providing a single sign-on experience. It eliminates password requests, protects against unauthorised access to business applications and authenticates from any device.

Social sign-on leverages identities that consumers have created with social networks such as Facebook, simplifying registration and authentication processes. It also means consumers must remember fewer passwords. With our help, you can offer consumers options for quick access to your site, while keeping the site secure and simple to use.

Customer Relationship Management (CRM)

eSuite's CRM solution is built exclusively for media and entertainment companies. It enables you to store and manage customer data efficiently, centralise all customer interactions in one place, sell more online and collect payments with one centralised system.

You can also support your customers and take quick and easy payments with our virtual terminal to create new opportunities for customer growth.


See how we helped
'Racing Post'

Publishers are taking note of the changes to the industry as print plateaus, with 27% of publishers planning to invest most heavily in digital memberships and paywalls in 2017. Racing Post, the UK and...

This project enables Racing Post to make that next step towards truly innovative digital service strategies. Leveraging eSuite, Racing Post can better understand who our customers are and their usage habits, have the necessary tools to increase acquisition and most importantly reduce churn.

James De Wesselow Head of Subscriptions, Racing Post

Find Out More About Identity Management & CRM

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